Question 1

How much does bag storage cost?

Accepted Answer

Our pay structure is simple. There is a daily per person flat rate which includes one standard sized luggage and one personal item (bookbag, purse, etc.) for up to 12 hours. Additional fees may apply for oversized items such as golf bags, extra suitcases, & baby equipment.  1 person - $35 each 2-4 people - $25 each 5+people - $20 each  Group Discount rates are available! Contact us for more information.

Question 2

Do you have a store front location?

Accepted Answer

We are a completely mobile business that operates within the greater Charleston area. We have a secured centralized storage area that is NOT accessible to the public.

Question 3

Where will you pick up or drop off our bags?

Accepted Answer

Your BagValet luggage concierge will meet you curbside at your designated pick-up location. BagValet will secure your items with our customizable tamper-proof locks and will bring to our climate- controlled warehouse facility. Your luggage will then be returned to you curbside at your pre-selected drop-off time & location.

Question 4

How does it work at the airport?

Accepted Answer

For Pick-up - We have a designated spot directly outside of the baggage claim doors between passenger pickup and the rideshare zone where we will await your arrival. You'll receive a text message when you land with further instructions on where to meet your luggage concierge.   For Delivery - Your luggage will be sent up to our mobile CHS unit approximately 30 minutes before your scheduled arrival. You'll receive a text notification letting you know that your belongings made it safely, prompting your reply on arrival to let us know which airline you're departing from. From there we will dispatch the van to come around and drop your luggage off curbside at departures before you walk in.

Question 5

What if I need to cancel?

Accepted Answer

We will try to accommodate your request if you happen to have a change of plans! We suggest notifying us within 60 minutes before the start of your reservation to avoid our standard $50 same day cancelation fee. Please call us to cancel or inquire about cancelations.   NO shows will be charged in FULL.

Question 6

What if I'm late?

Accepted Answer

Our pick-up window is 15 minutes following your reservation times. Please allow enough time to accommodate this delivery window. Our drivers are instructed to leave after 15 mins and you will be subject to a later pick-up or delivery.   If you are late for your Drop-off there is a $14.99 PER 15 minutes waiting fee. In addition, there is a $49.99 after hours fee that goes into effect at 8:00pm. If you are late and can't collect your luggage on time then we can ship it to you. This is charged separately and will include a handling fee.   *Late fee does not apply to incoming flights/cruises/buses provided you leave us your travel information.

Question 7

Can you give us a ride too?

Accepted Answer

We DO NOT offer rides for people, we only transport luggage. Once your luggage is secured you are free to use your normal mode of transportation and your bags will meet you at your selected time and location.

Frequently Asked Questions