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Frequently Asked Questions

  • How does it work at the airport?
    For Pick-up - We have a designated spot directly outside of the baggage claim doors between passenger pickup and the rideshare zone where we will await your arrival. You'll receive a text message when you land with further instructions on where to meet your luggage concierge. For Delivery - Your luggage will be sent up to our mobile CHS unit approximately 30 minutes before your scheduled arrival. You'll receive a text notification letting you know that your belongings made it safely, prompting your reply on arrival to let us know which airline you're departing from. From there we will dispatch the van to come around and drop your luggage off curbside at departures before you walk in.
  • How much does bag storage cost?
    Our pay structure is simple. There is a daily per person flat rate for up to 12 hours. Additional fees may apply for oversized items such as golf bags, extra suitcases, & baby equipment. 1 person - $35 each 2-4 people - $25 each 5+people - $20 each
  • Where will you pick up or drop off our bags?
    Your BagValet luggage concierge will meet you curbside at your designated pick-up location. BagValet will secure your items with our customizable tamper-proof locks and will bring to our climate- controlled warehouse facility. Your luggage will then be returned to you curbside at your pre-selected drop-off time & location.
  • Do you have a store front location?
    We are a completely mobile business that operates within the greater Charleston area. We have a secured centralized storage area that is NOT accessible to the public.
  • What if I need to cancel?
    We will try to accommodate your request if you happen to have a change of plans! We suggest notifying us within 60 minutes before the start of your reservation to avoid our standard $50 same day cancelation fee. Please call us to cancel or inquire about cancelations. NO shows will be charged in FULL.
  • What if I'm late?
    FOR PICKUP: You have a 15min grace period following your scheduled reservation time to have belongings curbside & ready for pickup. If all luggage is not collected within the 15 min window you will be subject to a $50 fee & later pick-up. Please allow enough time to accommodate this window as drivers are instructed to leave after 15 mins to remain on schedule for our next guest. In addition, there is a $49.99 after hours fee that goes into effect at 8:00pm. If you are late and can't collect your luggage on time then we can ship it to you. This is charged separately and will include a handling fee. *Late fee does not apply to incoming flights/cruises/buses provided you leave us your travel information.
  • Can you give us a ride too?
    We DO NOT offer rides for people, we only transport luggage. Once your luggage is secured you are free to use your normal mode of transportation and your bags will meet you at your selected time and location.
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